UCCE 7.5.7 with predictive outbound dialer. Now have 500 agents with 270 dialer ports, Customer compain about the agent have to wait the next call so long time (agent is in reserved state so long time before the next call come in). Please, suggest which report and parameter that I have to analyze and tune it. Because I've tried to change the Max Line per Agent and Max Abandon% but it's still slow. The avg reserve(hold) per agent about 50 sec. That I think it slower than normal call by agent. Please, advise. Thanks.
I have this problem too.