We have the following issue:
We got a DN (CTI route point) that we use for internal emergencies, this is forwarded to our receptionist. When we dial this DN it should show up with "emergency" on the receptionist phone. Currently it shows up the internal DN from the calling party
Retain forward information is set to true and also always display original dialed number but it still shows the calling party instead of the alerting name of the emergency DN
Any ideas how we could achieve this?