Meet Me conference bridge problems

Answered Question
Mar 9th, 2010
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I'm experiencing problems when trying to use the Meet Me function for a conference call. Whenever I try pressing the Meet Me softkey and dial one of the allocated Meet Me DN's I get an engaged / busy tone.


I am using a software conference bridge and have confirmed that this is selected in the relevant MRG. The conference bridge also appears to be in the correct device pool and using the G.711 audio codec. I have checked that there is no conflict with the Meet Me number range and any existing DN's.


Call Manager version is 6.1.3


Any ideas?

Correct Answer by Aaron Harrison about 7 years 2 months ago

Hi Steve


Definately sounds like a problem negotiating the codec, assuming that you definately have the IP VMS service running, and shown as 'registered' when you list the conference bridges...


Otherwise your MRGs may not be correct...


If you aren't convinced, a good rough test to verify that your regions etc are at fault is to move the conf device into the same device pool as the three phones you are testing the conference with, reset the conference bridge, and try the ad-hoc conf (the intra-region default coded is G711, unless you have changed this - verify by dialling between the two phones and hitting ??)


If that doesn't work, then move the conf bridge you want to use out of any MRGs that it is a member of. In the partition it's available for use by any device.


Regards


Aaron

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Aaron Harrison Tue, 03/09/2010 - 03:16
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Hi


Have you verified the Partition of the Meet-Me numbers is in your CSS?


Aaron

Steve Baker Tue, 03/09/2010 - 03:34
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Hi,


Thanks for the fast reply. Yes I can confirm that the partition of the MeetMe numbers is in the CSS


Steve

Steve Baker Thu, 03/11/2010 - 01:14
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Geeting the same problem with Ad-Hoc. I press confrn softkey, dial dial another participant which connects fine but when I press Confrn softkey again I get an engaged busy tone. Tried it from the same and different phones.

Correct Answer
Aaron Harrison Thu, 03/11/2010 - 03:45
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Hi Steve


Definately sounds like a problem negotiating the codec, assuming that you definately have the IP VMS service running, and shown as 'registered' when you list the conference bridges...


Otherwise your MRGs may not be correct...


If you aren't convinced, a good rough test to verify that your regions etc are at fault is to move the conf device into the same device pool as the three phones you are testing the conference with, reset the conference bridge, and try the ad-hoc conf (the intra-region default coded is G711, unless you have changed this - verify by dialling between the two phones and hitting ??)


If that doesn't work, then move the conf bridge you want to use out of any MRGs that it is a member of. In the partition it's available for use by any device.


Regards


Aaron

Steve Baker Mon, 03/15/2010 - 03:32
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Hi Aaron,


Thanks for your help. There was a problem with one of the other regions codecs as it was on G.729. All are now on G.711 and seems to be working perfectly.


Thanks

Steve

Aaron Harrison Mon, 03/15/2010 - 03:33
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Hi Steve


Good to hear it's working.


Regards


Aaron

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