Thank you Steven

I have the same issue/question.

how would you make the DN a single line (the client is using SPA525 Phones)

also, What does hunt-stop do?

Eric

To change from dual-line to single-line, you have to recreate the ephone-dn.

config t

no ephone-dn 4

ephone-dn 4 single

(rest of the dn config)

Huntstop and huntstop channel are interesting.  Here is some documentation on it.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/command/reference/cme_h1ht.html#wp1022686

The example there shows how they work.

When you have a dual-line DN, you have 2 channels.  If you are on a call with channel 1, the next call would come in on channel 2.  Huntstop channel means that the second call would go to the CFB setting and not go to channel 2. 

Huntstop works a bit differently.  When a call comes in, say there are 3 ephone-dns with the same number, but different preferences.  Calls go to the ephone-dn with the lowest preference.  When that DN is busy, it would stop there if huntstop is enabled (which is the default).  If huntstop is not enabled, it would go to the next ephone-dn with the next lowest preference.  The link above explains this as well.

will changing the ephone-dn to single "break" CCA? on the UC-560?  the same with Huntstop?

which is the preferred method to accomplish the desired result?

Eric

huntstop channel is the method I would use.  I don't believe that it effects CCA.

Hi the problem will be that the CCA will overwrite the config changes made on the CLI, with his own settings and because the CCA has no idea about huntstop it will restore the default with no huntstop channel. That's really buggy.

Hi Steven,

You could change to a single line DN, or under the DN in question, use 
the huntstop channel command.

You should Let Bob know that in doing so they loose other functionality such as the ability to do a consultative transfer, this may be a crucial function that is needed. Huntstop Channel would be the better method i would think to avoid loss of functions.

Although I am stating that for the benefit of others not just for Bob

Cheers,

David.

And David, as always, I appreciate it!

Thank you

Bob James

Hi Bob.

And as always you are most welcomed

Cheers,

David.