I'm looking to replace a Verint system that is doing server-based recording with Call Mgr 4.1.3. We are going to upgrade to 7.1.x soon.
My customer is a CCX CAD/Citrix environment. I see that QM/Calabrio also supports server-based recording.
We have a number of subnets that we need to SPAN. I have a couple of questions:
1) How many recording NICs can be in one QM recording server? Verint can do 4 plus a management NIC.
2) How many recording servers can be supported? We also have a remote WAN location that needs a recording server.
3) Does QM require an MCS server to run, or will it install on general server hardware (we are an IBM shop and have the servers.)