Cisco QM/Calabrio - server based recording - how many NICs?

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Mar 9th, 2010
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I'm looking to replace a Verint system that is doing server-based recording with Call Mgr 4.1.3. We are going to upgrade to 7.1.x soon.

My customer is a CCX CAD/Citrix environment. I see that QM/Calabrio also supports server-based recording.

We have a number of subnets that we need to SPAN. I have a couple of questions:

1) How many recording NICs can be in one QM recording server? Verint can do 4 plus a management NIC.

2) How many recording servers can be supported? We also have a remote WAN location that needs a recording server.

3) Does QM require an MCS server to run, or will it install on general server hardware (we are an IBM shop and have the servers.)


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gerryjenn Wed, 03/10/2010 - 10:27
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Questions about Cisco Call recording and Quality Management or Workforce management should be posted

under the Contact Center Applications at

I am checking some of the details for question 1 & 2  and will respond to your questions in a few hours

for 3 The QM application can be deployed on MCS or MCS equivelent servers as determined by the partner/customer


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