03-09-2010 09:55 PM - edited 03-04-2019 07:46 AM
hi all
I am facing problem with HC counter process, it shows around 40 % in show process cpu.
i am having 3800 router running with c3845-advipservicesk9-mz.123-11.T2.bin and using QoS, route-map, Netflow, frame relay, Multicast, static redistribution in ospf config on it .
=============================QoS=============================
class-map match-all VoIP
match access-group 111
class-map match-all testing-class
match ip dscp cs3
class-map match-all bitorrent
!
!
policy-map VoIP
class VoIP
priority 512
policy-map testing
class testing-class
bandwidth 512
===================================Error================================================
Mar 9 12:32:53.952 UTC: %SYS-3-CPUHOG: Task is running for (2000)msecs, more than (2000)msecs (2/0),process = HC Counter Timers.
-Traceback= 60493070 614BDA9C 614BD9FC 614BE0A8
================================
interface GigabitEthernet0/0
ip address 192.168.x.x 255.255.254.0
no ip redirects
no ip unreachables
no ip proxy-arp
ip accounting output-packets
ip pim sparse-dense-mode
backup interface GigabitEthernet0/1
ip route-cache flow
ip policy route-map igate110
ip igmp query-interval 125
ip cgmp
duplex full
speed 100
media-type rj45
no cdp enable
==================Ip accounting is enabled on LAn and WAn interface.======
=====================show proc cpu===========================
24 593440588 2291974 258921 32.51% 9.81% 8.94% 0 HC Counter Timer
I am wodering which config causing this, guys please help me and let us know if any specific details are required
Regards
Amar
Solved! Go to Solution.
03-09-2010 10:39 PM
Hey,
Your router IOS is quite old. This is happening because of an IOS defect : CSCsa68051
Use the following link to check more details about this bug:
http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs
You would have to upgrade the IOS to 12.4 version to get a fix. Latest IOS available for your router is 12.4.25c.
You can refer to the following document for IOS upgrade procedure:
http://www.cisco.com/en/US/products/hw/routers/ps259/products_tech_note09186a00801fc986.shtml
IOS download page (Requires valid Cisco login with apropriate authorization for software download):
Hope the above information helps.
Neeraj
03-09-2010 10:39 PM
Hey,
Your router IOS is quite old. This is happening because of an IOS defect : CSCsa68051
Use the following link to check more details about this bug:
http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs
You would have to upgrade the IOS to 12.4 version to get a fix. Latest IOS available for your router is 12.4.25c.
You can refer to the following document for IOS upgrade procedure:
http://www.cisco.com/en/US/products/hw/routers/ps259/products_tech_note09186a00801fc986.shtml
IOS download page (Requires valid Cisco login with apropriate authorization for software download):
Hope the above information helps.
Neeraj
03-10-2010 03:34 AM
You would have to upgrade the IOS to 12.4 version to get a fix. Latest IOS available for your router is 12.4.25c.
Nitpick: the above should say:
Latest 12.4 Mainline IOS available for your router is 12.4.25c.
03-13-2010 11:01 PM
Hi guys,
Since i was running with 12.3.11 T2 so have upgrade to 12.4.24 T2 and this has fixed the issue.
thanks for support guys.. ;-)
Regards
Amar
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