03-10-2010 06:42 AM - edited 03-15-2019 09:42 PM
All,
I have a scenario to which I don't have a suitable solution at the moment.
We are using SNR (single number reach), but when I'm busy with my IP phone, and a second call comes in, it will extend to my mobile phone.
Since I can't talk both into my IP phone and my mobile phone, this is unwanted behaviour.
Is there any way to solve this, so it will check the IP phone status, and if busy, it won't extend the call to my mobile phone?
Regards, Jan
03-14-2010 01:22 AM
Hi,
You can use call forward busy and no answer to voice mail or any other extension to prevent forwarding to your remote profile
Let the no answer timer smaller than the timout for the SNR
wish this be helpful
Thanks
03-25-2010 10:05 AM
Jan,
You can always change your busy trigger to 1 on the desired line and this would also stop the unwanted behavior.
Hope that helps,
Jay
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