Shared line and Single Number reach (SNR)

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Mar 10th, 2010
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I am after a bit of guidance if people can help me please.


I have a small office that has a single incoming number 30000


Which orignally was a shared line on the three office phones.


The office isn't maned all the time so I descided to use SNR to send calls to 30000 on to two mobile phones.


I couldn't get this to work without stopping the shared line set up.


SNR now forwards to the two mobile phones correctly but the 2 voip phones have no idea that 30000 is ringing.


Any one got any ideas, how a can get it so I have the three VoIP phones ringing and the two mobile by using shared loine and SNR.


Other requirement is any unanswered calls need to go to voice mail box 30000

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Brandon Buffin Wed, 03/10/2010 - 07:36
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Instead of using a shared line on all phones, setup a broadcast hunt group to send incoming calls to the extensions on the 3 phones. You can then leave your SNR config in place on one of the DNs.


Hope this helps.


Brandon

martinbuffleo Wed, 03/10/2010 - 07:56
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Brandon thanks for the reply



Have put the SNR on the 30000 then then reconfigured the shared line settings and that appears to have worked.



Bit of a pain trying to work out the answer too late times when connecting to mobiles but such is life

Tommer Catlin Wed, 03/10/2010 - 09:39
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This is by design.  SNR is only designed to use an external number, not another DN on the CUCM.

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