Changing Conversation Speed on Cisco Phones Cisco. Unity 7.0 Build 7.0(2)

Unanswered Question
Mar 10th, 2010
User Badges:

I was wonder if there is a way for the end user to change the conversation speed on the phone. I have been getting some calls since the upgrade to 7 that the conversation speed (not the message playback speed) too fast or slow. I have been going to the configuration and changing it back to normal.

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (4 ratings)
Loading.
Rob Huffman Wed, 03/10/2010 - 10:05
User Badges:
  • Super Blue, 32500 points or more
  • Hall of Fame,

    Founding Member

  • Cisco Designated VIP,

    2017 IP Telephony, Unified Communications

Hi there,


Just to add a note to the great info from my friend Brad (+5 "B")


If you don't want these "speed" settings to be sticky (which most don't). You

will have to upgrade to at least 7.1(2) to overcome this "Cisco-Internal" bug/feature request Once

you upgrade there is an Advanced>Conversations setting to allow admins to disable

the "sticky" feature.


Cheers!

Rob

tapeterson Wed, 03/10/2010 - 10:13
User Badges:

Thanks for the replys. I did read where 4 is to decrese and 6 to increse. The problem is I can not find the window of oppertunity to increaes and decrease when the "Cisco Lady" is talking. It works fine (increase and decrease) when I am listening to the message.


Thanks for your help

Brett Lykins Tue, 12/28/2010 - 04:40
User Badges:

Hey,


I was having similar problems. Even though "99" and "97" were setup on a Custom Keymap to speed up or slow down the conversation, my users that were reporting the trouble weren't using the Custom Keymap.


I found that pressing 4 and 6 during the Message Footer ("Message Sent Date at Time"), will result in a slowing down or speeding up of the conversation.


Hope this helps!


-Brett

Bryan Shapess Wed, 12/29/2010 - 07:47
User Badges:
  • Cisco Employee,

So as mentioned as of Unity 7 and later, we now store the users speed setting for future calls.  So what that means is if they call in, speed up the playback of a message and/or a prompt, hang up and then call back in at a later time (hours, days, weeks, etc) that increased (or slowed) speed would be retained.


As this new behavior is not always desireable, we have added the ability to disable this new feature and revert back to pre Unity 7 functionality with the proper engineer special.  This is outlined in defect CSCsz93254.


Hope that helps,

Bryan

Actions

This Discussion