What kind of reports could i get on a UCCX Premium 5.0 related to the IP IVR????
I need to get some reports for understanding how the IP IVR is handle the calls and whether i am achieving the level of service.
Thanks in advanced for any help.
It depends on what your script does based on the IVR selections:
1) If the IVR results in the calls going to different CSQs, then you can report on the CSQs seperately and easily
2) If not, then you can 'tag' the calls as Anthony suggested by using a 'set enterprise data' step to record some identifier of the outcome of the call (e.g. "Sales", "Support", "Other". You can then generate a custom report or use the 'Call Variables' report to export the data (then juggle it in Excel to get the results you want).
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