Overlaid ephone-dn's on 7931 and answering second call

Unanswered Question
Mar 10th, 2010

Hi all,

I'm having difficulty with 7931 phones and overlaid call-waiting ephone-dn's

The phones use all the button's, and for inbound call's, these are overlaid with the call-waiting option on 1 button.

However if a call is active on a phone on that button, and a second call is made to another ephone-dn on that overlay, the user will hear the call-waiting beep, but will have no option to actually answer the second call on the phone.

Appreciate in advance your thoughts.

I have this problem too.
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