Department Console Issue

Unanswered Question
Mar 11th, 2010
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Hi Pros,

Configured CUD-AC with CUCM 7.1.3 and have following two issues with it:

1) Blind transfer doesnt work - after blind transfer the transferred party rings once and disconnects.

2) Calls in queue only ring, no hold music is played (unlike Attendant Console).

Please advise what could be done to improve these issues, if you have experience on this.

Appreciate your help in advance.


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