03-12-2010 01:53 AM - edited 03-15-2019 09:45 PM
Hi,
UCM V7.1.3B & Unity Connection 7.1.3B
I am using Huntpilot, HuntList and Line Groups to distribute calls betweem 2 users. 7962 Phones.
When logged out of Hunt Group (Hlog) calls are sent to Voice Mail.
When a voice message is received both phones are automatically logged into the Hunt Group.
If I log back out of the Hunt Group (Hlog) after approx 10 seconds I am logged back in. This only happens when I have unanswered Voice Messages.
Any suggestions would be appreciated.
thanks
Ian.
03-12-2010 05:42 AM
Hi Ian,
That is a weird one that's for sure
Just to verify a couple of things here. Is it possible that only the
Logged out of Hunt Group" notification on the phone screen is
overwritten by the "You Have VoiceMail" notification? But that the
phones are not actually logged back in? Also wondering if any Shared
Lines are involved here.
I checked the Bug Toolkit for both CUCM and CUC related bugs and didn't
find anything similar.
Cheers!
Rob
03-12-2010 09:10 AM
Rob,
Thanks for your feedback which is always appreciated.
Unfortunately not, after the Voice messages have been deleted the phone is logged into the Hunt Group.
I am going to delete all Hunt List and Line Group config on Monday and re-config. I'll let you know the outcome.
regards
Ian.
03-16-2010 02:18 AM
Rob,
Most certainly a strange one. I recreated all HPilot, Line Group etc and also all associated Unity config and the issue has now been resolved.
thanks
Ian.
03-16-2010 05:50 AM
Hey Ian,
Very strange indeed
Thanks for posting back with your resolution. +5 for this very kind follow-up!
Cheers!
Rob
11-24-2010 06:44 AM
My client is on CUCM 8.0(3a) and noticed that if someone calls a shared line that is not a line group member, but is present on the same phone as the line group member, that it automatically logs the user back in to the unrelated line group. I was not aware that there were any auto-login properties of line groups. I am going to try the recreate that you did at earliest conveinence.
12-13-2010 12:34 PM
update, changing the Linegroup to a non-primary line on the phone DID resolve the issue for them.
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