CUE mailbox- deleted voice messages

Answered Question
Mar 12th, 2010
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Is there a way ( I can't find one) for a user to retrieve a deleted voicemail message from Unity Express?

If so, what tiemframe does a user have to do that? or an administrator?



Thank you,

Stacy

Correct Answer by Marcos Hernandez about 7 years 4 months ago

Hi Stacy,


As far as I know, and since CUE 2.3, you can only undelete a message during the same CUE voice session (TUI) or VoiceView Express session (VVE) that you used to delete it. Once you hang up, or log out of VVE, the message will be gone forever. On the CUE Feature Roadmap I don't think any indication that this ever changed:


http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_1/administrator/GUI/map_ph0.html


Thanks,


Marcos

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Correct Answer
Marcos Hernandez Sun, 03/14/2010 - 18:22
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  • Blue, 1500 points or more

Hi Stacy,


As far as I know, and since CUE 2.3, you can only undelete a message during the same CUE voice session (TUI) or VoiceView Express session (VVE) that you used to delete it. Once you hang up, or log out of VVE, the message will be gone forever. On the CUE Feature Roadmap I don't think any indication that this ever changed:


http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_1/administrator/GUI/map_ph0.html


Thanks,


Marcos