cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
1207
Views
0
Helpful
2
Replies

CUE mailbox- deleted voice messages

stacy.thompson
Level 3
Level 3

Is there a way ( I can't find one) for a user to retrieve a deleted voicemail message from Unity Express?

If so, what tiemframe does a user have to do that? or an administrator?

Thank you,

Stacy

1 Accepted Solution

Accepted Solutions

Hi Stacy,

As far as I know, and since CUE 2.3, you can only undelete a message during the same CUE voice session (TUI) or VoiceView Express session (VVE) that you used to delete it. Once you hang up, or log out of VVE, the message will be gone forever. On the CUE Feature Roadmap I don't think any indication that this ever changed:

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_1/administrator/GUI/map_ph0.html

Thanks,

Marcos

View solution in original post

2 Replies 2

Hi Stacy,

As far as I know, and since CUE 2.3, you can only undelete a message during the same CUE voice session (TUI) or VoiceView Express session (VVE) that you used to delete it. Once you hang up, or log out of VVE, the message will be gone forever. On the CUE Feature Roadmap I don't think any indication that this ever changed:

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_1/administrator/GUI/map_ph0.html

Thanks,

Marcos

thanks

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: