UCCX Scheduled Reports Issue

Unanswered Question
Mar 12th, 2010

We are having any issue with Scheduled reports.  We have added the folder C:\Program Files\Cisco CRS Historical Reports\reports to resolve a bug but now the user is getting the attached error.  Any suggestions?

v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

Thanks,

Joe

I have this problem too.
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Aaron Harrison Fri, 03/12/2010 - 10:59

Hi Joe

The HRC scheduler runs on the client PC, so if I recall correctly it has to be left on and logged in in order for the schedule to run. If it's off, then you might get this error to notify you that the reports haven't run at the off-peak/evening time that you specified, so there may be some CPU impact.

Is the PC left on at the scheduled time?

Aaron

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