One of our remote sites has an issue with voicemail boxes. All extensions when called are getting the same message "There is no mailbox associated with this extension. We have rebooted the UC520 but still nothing. I hve checked in CCA and CE guis and all extensions have mailboxes. This site has been up and runnning for several months. It seemed like one day they cam in and people were complaining about this issue.
I was asking because when I built my first multisite (manually, before we had the multisite manager (MSM) in CCA 2.2, I had experienced the case where my transfers to voice mail would do the same thing, when I dialed a multisite call to an extension that didnt exist on my voice mail, but existed at the other side.
In other words, I had different extension ranges (not really required, but how I ran into this).
What it ended up being was the H450 call control not set right, and that call was actually going to MY voice mail 9CUE) not the site I was calling.
It eneded up being these settings, which are reflected from a multisite I built 2 weeks ago in my bab using CCA MSM, so we know this is good:
Check these three settings in your config.....
voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
no supplementary-service h450.2
no supplementary-service h450.3
Is this a remote teleworker site, where users are configured on the host UC500, or is this a multisite with two different UC500s?
Are you using CCA for your configuration and what release (bundle zip) are you running?