cannot access the Cisco Unity System Administration.

Unanswered Question
Mar 13th, 2010
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Unity Errors

Hi All,

Please help how to add access to unity system adminstration

I've already add the AD account to local administrators group and subscriber with default adminstrative template

but when i use GrantUnityAccess there a error

D:\CommServer>GrantUnityAccess -l

Subscriber                Directory Account
------------------------- -------------------------------------
Installer                 IND\Unity Admin
Installer                 IND\Unitysvc
2 items in list
Logfile generated: D:\CommServer\Logs\GrantUAccess_4b99e5cf.txt
-- Operation Succeeded --

D:\CommServer>GrantUnityAccess -u ind\Alis Tommy -s Installer -c
Could not get SID for user ind\Alis
The operation completed successfully.
Failed getting SID for NT user Alis.
Logfile generated: D:\CommServer\Logs\GrantUAccess_4b99e98f.txt
-- Operation FAILED --


Please help

Thanks before

Access denied

Your Windows Domain Account  [IND\Alis Tommy] is not associated with a Cisco Unity  Subscriber.

You cannot access the Cisco  Unity System Administration.

Please see  your Cisco Unity system administrator for more details.

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Bradford Magnani Sat, 03/13/2010 - 07:16
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  • Cisco Employee,


It probably doesn't like the space in the display name you're using

(Alis Tommy). Try using your Active Directory alias instead of the

display name:

GrantUnityAccess.exe -u IND\youralias -s EAdmin

Hope that helps,



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