Deskphone and softphone not registered

Peterson Cristovam · ‎03-13-2010

Hi

I'm with problems.

I have a scenario on Lab with CUCM 7.0.2.10000-18 and Presence 7.0.3.10000-63

I have a CUPC, the log is fine, presence status too, but the Deskphone and softphone not works fine, it's show me the Not Registered.

The CTI Gateway is ip correct, I change the CTI Timer (from 5 to 300), restart phones, restart CTI Manager, restart the servers but nothing.

Can somebody help me?

Thanks

Peterson

Peterson Cristovam · ‎03-13-2010

Hi

The problem was on LDAP Directory.

The field Telephony Number on AD was blank, I change on LDAP Directoy TelephonyNumber = IpPhone and now is working.

But I have another problem, I have softphone (CIPC) and on the personal the deskphone is work but not softphone.

I can make calls and receive calls, but not calls with video.

Somebody know any bug about cipc registered as deskphone on CUPC?

Thanks

Peterson

htluo · ‎03-13-2010

What phone mode you tried to use? Desk phone mode or soft phone mode?

In CUPC, "soft phone" means the built-in phone in CUPC (SIP phone).

In CUPC, "desk phone" means any phone that is not built into CUPC (like 79xx phone and CIPC).

Michael

http://htluo.blogspot.com

Peterson Cristovam · ‎03-13-2010

Michael

I found the problem

All phones (CIPC, 79XX) up as Deskphone on CUPC, ok, no problems

And the Softphone on CUPS is just the UPCXXXXXXXXXXXX.

I understand.

So, I found my problem, I have on my AD (in lab test) the users

peterson.cristovam, so converting to Presence is UPCPETERSONCRIS

But the presence don't works with this name, the solutions works just userid = petersoncris and UPCPETERSONCRIS

But I don't know this solution.....

Thanks Michael.

htluo · ‎03-13-2010

This problem was fixed in CUPC 7.0.2. You're using 7.0.1.

http://tools.cisco.com/support/downloads/go/ImageList.x?relVer=7.0%282c%29&mdfid=280455801&sftType=Unified+Personal+Communicator+%28CUPC%29+System+Software&optPlat=Windows&nodecount=6&edesignator=null&modelName=Cisco+Unified+Personal+Communicator&tre...

Michael

Peterson Cristovam · ‎03-15-2010

Hi Michael.

I installed the CUCP 7.0(2.13820) and same problems

userid= peterson.cristovam NOT works with UPCPETERSONCRIS

userid= peterson.cristo NOT works with UPCPETERSONCRIS

userid= petersoncris works with UPCPETERSONCRIS.

Thanks

Peterson

Aaron Harrison · ‎03-14-2010

Hi

If you are using CIPC (or any other device with deskphone mode) control of video is done externally, via CUVA.

The video features of CUPC are only available in softphone mode.

Aaron

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

Peterson Cristovam · ‎03-15-2010

Hi

I did upgrade from CUPS 7.0.2 to 7.0.7 and now all works fine.

Thanks Michael and Aaron.

Peterson