I saw in a document that it can do dynamic reskilling by administrator or supervisor. Can i asign dynamically the skills to agents from the supervisor desktop and how?
Jose Luis Arango Carvajal
Are you talking UCCX or UCCE?
In UCCX there is no ability to change skills from the Supervisor Desktop, but you can log into AppAdmin as the Supervisor and get a restricted view of AppAdmin which allows you to change skills (as long as you have set the 'Supervisor access to teams' system parameter to allow it).
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