Dynamic reskilling from supervisor desktop

Answered Question
Mar 13th, 2010
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Hello.


I saw in a document that it can do dynamic reskilling by administrator or supervisor. Can i asign dynamically the skills to agents from the supervisor desktop and how?



Thanks


Jose Luis Arango Carvajal

Correct Answer by Aaron Harrison about 7 years 2 weeks ago

Hi


Are you talking UCCX or UCCE?


In UCCX there is no ability to change skills from the Supervisor Desktop, but you can log into AppAdmin as the Supervisor and get a restricted view of AppAdmin which allows you to change skills (as long as you have set the 'Supervisor access to teams' system parameter to allow it).


Regards


Aaron


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Correct Answer
Aaron Harrison Sun, 03/14/2010 - 01:07
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Hi


Are you talking UCCX or UCCE?


In UCCX there is no ability to change skills from the Supervisor Desktop, but you can log into AppAdmin as the Supervisor and get a restricted view of AppAdmin which allows you to change skills (as long as you have set the 'Supervisor access to teams' system parameter to allow it).


Regards


Aaron


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Jose Arango Mon, 03/15/2010 - 11:42
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Hello,

Yeah i talking about UCCX 7.x. Ok then the supervisor can change the skills form web access.


thank you for your answer

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