03-13-2010 08:25 PM - edited 03-19-2019 12:37 AM
Hello.
I saw in a document that it can do dynamic reskilling by administrator or supervisor. Can i asign dynamically the skills to agents from the supervisor desktop and how?
Thanks
Jose Luis Arango Carvajal
Solved! Go to Solution.
03-14-2010 01:07 AM
Hi
Are you talking UCCX or UCCE?
In UCCX there is no ability to change skills from the Supervisor Desktop, but you can log into AppAdmin as the Supervisor and get a restricted view of AppAdmin which allows you to change skills (as long as you have set the 'Supervisor access to teams' system parameter to allow it).
Regards
Aaron
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03-14-2010 01:07 AM
Hi
Are you talking UCCX or UCCE?
In UCCX there is no ability to change skills from the Supervisor Desktop, but you can log into AppAdmin as the Supervisor and get a restricted view of AppAdmin which allows you to change skills (as long as you have set the 'Supervisor access to teams' system parameter to allow it).
Regards
Aaron
Please rate helpful posts...
03-15-2010 11:42 AM
Hello,
Yeah i talking about UCCX 7.x. Ok then the supervisor can change the skills form web access.
thank you for your answer
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