Cisco-6513 - %C6KPWR-SP-4-DISABLED: power to module in slot 3 set off (FRU-power failed)

Answered Question

Hello Guys,


Can anybody please help me to understand the below error is related to Power/Chassis/Module ?



%OIR-SP-6-PWRFAILURE: Module 3 is being disabled due to power convertor failure
%C6KPWR-SP-4-DISABLED: power to module in slot 3 set off (FRU-power failed)

6513-SW2#hw-module module 3 reset
Proceed with reload of module?[confirm]
% module 3 is operationally off (FRU-power failed)


00:01:20: %C6KENV-SP-4-FANHIOUTPUT: Version 2 high-output fan-tray is in effect
00:01:28: %OIR-SP-6-PWRFAILURE: Module 3 is being disabled due to power convertor failure
00:01:28: %C6KPWR-SP-4-DISABLED: power to module in slot 3 set off (FRU-power failed)


6513-SW2#hw-module module 3 reset                                        
Proceed with reload of module?[confirm]
% module 3 is operationally off (FRU-power failed)


6513-SW2#sh module
Mod Ports Card Type                              Model              Serial No.
--- ----- -------------------------------------- ------------------ -----------
  2   24  SFM-capable 24-port 100FX Multi mode   WS-X6524-100FX-MM  SAL1032XJZK
  3   24  CEF720 24 port 1000mb SFP              WS-X6724-SFP       SAL09253SU5


Mod MAC addresses                       Hw    Fw           Sw           Status
--- ---------------------------------- ------ ------------ ------------ -------
  2  0018.b9f8.f750 to 0018.b9f8.f767   1.8   6.3(1)       8.3(0.110)TE Ok
  3  0014.69b5.c9b0 to 0014.69b5.c9c7   2.2   Unknown      Unknown      PwrDown


Regards,

KA.

Correct Answer by Leo Laohoo about 7 years 2 months ago

Hi Karim,


Fair enough.  In your "sh power" output you have this line:


3    WS-X6724-SFP        125.16  2.98     -     -     on    off (FRU-power failed)


This line, in my experience, means a power Field Replaceable Unit (FRU) has failed.  Cisco TAC will immediately replace your blade (if, of course, you have a valid service contract).


If my post is helpful or solves your issue, please feel free to rate.  Thank you.

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Jon Marshall Sun, 03/14/2010 - 06:46
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KA


Can you post output of


"sh power" or "sh env power" or "sh env"  - sorry, can't remember exactly which one it is


Jon

Leo Laohoo Sun, 03/14/2010 - 14:14
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Blade in slot 3 has failed:  Power converter.  I recommend you contact TAC and pray you have a valid service contract.

Hello Jon,


Please find the SH Environment and Sh Power Outs below:-



+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

6513-SW2#sh environment status
backplane:
  operating clock count: 2
  operating VTT count: 3
fan-tray 1:
  fan-tray 1 type: WS-C6K-13SLT-FAN2
  fan-tray 1 version: 2
  fan-tray 1 fan-fail: OK
VTT 1:
  VTT 1 OK: OK
  VTT 1 outlet temperature: 20C
VTT 2:
  VTT 2 OK: OK
  VTT 2 outlet temperature: 20C
VTT 3:
  VTT 3 OK: OK
  VTT 3 outlet temperature: 22C
clock 1:
  clock 1 OK: OK, clock 1 clock-inuse: in-use
clock 2:
  clock 2 OK: OK, clock 2 clock-inuse: not-in-use
power-supply 1:
  power-supply 1 fan-fail: OK
  power-supply 1 power-input: AC high
  power-supply 1 power-output-fail: OK
power-supply 2:
  power-supply 2 fan-fail: OK
  power-supply 2 power-input: AC high
  power-supply 2 power-output-fail: OK
module 2:
  module 2 power-output-fail: OK
  module 2 outlet temperature: 17C
  module 2 inlet temperature: 23C
  module 2 device-1 temperature: 22C
  module 2 device-2 temperature: 22C
module 8:
  module 8 power-output-fail: OK
  module 8 outlet temperature: 22C
  module 8 inlet temperature: 18C
  module 8 device-1 temperature: 27C
  module 8 device-2 temperature: 27C
  module 8 asic-1 (SSO-1) temp: 18C
  module 8 asic-2 (SSO-2) temp: 18C
  module 8 asic-3 (SSO-3) temp: 18C
  module 8 asic-4 (SSO-4) temp: 18C
  module 8 asic-5 (SSA-1) temp: 19C
  module 8 asic-6 (HYPERION-1) temp: 18C
  RP 8 outlet temperature: 20C
  RP 8 inlet temperature: 22C
  EARL 8 outlet temperature: 28C
  EARL 8 inlet temperature: 17C
module 9:
  module 9 power-output-fail: OK
  module 9 outlet temperature: 32C
  module 9 inlet temperature: 17C
module 10:
  module 10 power-output-fail: OK
  module 10 outlet temperature: 33C
  module 10 inlet temperature: 17C
module 11:
  module 11 power-output-fail: OK
  module 11 outlet temperature: 37C
  module 11 inlet temperature: 17C
module 12:
  module 12 power-output-fail: OK
  module 12 outlet temperature: 30C
  module 12 inlet temperature: 19C
6513-SW2#sh environment       
environmental alarms:
  no alarms


         
6513-SW2#sh en
6513-SW2#sh environment
environmental alarms:
  no alarms


6513-SW2#sh environment ?
  alarm        show environmental alarms
  connector    show connector parameters
  cooling      show cooling parameters
  status       operational status of FRU
  temperature  temperature readings
  |            Output modifiers
 


6513-SW2#sh environment al
6513-SW2#sh environment alarm
environmental alarms:
  no alarms


6513-SW2#sh environment co   
6513-SW2#sh environment con
6513-SW2#sh environment connector
  chassis connector rating: 1260.00 Watts (30.00 Amps @ 42V)


module 2
  module 2 connector rating: 1260.00 Watts (30.00 Amps @ 42V)
  module 2 power consumption:  79.80 Watts ( 1.90 Amps @ 42V)
module 3
  module 3 connector rating: 2016.00 Watts (48.00 Amps @ 42V)
  module 3 power consumption: 125.16 Watts ( 2.98 Amps @ 42V)
module 7
  module 7 connector rating: 1260.00 Watts (30.00 Amps @ 42V)
  module 7 power consumption: 282.24 Watts ( 6.72 Amps @ 42V)


         
6513-SW2#
6513-SW2#
6513-SW2#
6513-SW2#sh modu
6513-SW2#sh module
Mod Ports Card Type                              Model              Serial No.
--- ----- -------------------------------------- ------------------ -----------
  2   24  SFM-capable 24-port 100FX Multi mode   WS-X6524-100FX-MM  SAL1032XJZK
  3   24  CEF720 24 port 1000mb SFP              WS-X6724-SFP       SAL09253SU5



Mod MAC addresses                       Hw    Fw           Sw           Status
--- ---------------------------------- ------ ------------ ------------ -------
  2  0018.b9f8.f750 to 0018.b9f8.f767   1.8   6.3(1)       8.3(0.110)TE Ok
  3  0014.69b5.c9b0 to 0014.69b5.c9c7   2.2   Unknown      Unknown      PwrDown


6513-SW2#sh pow        
6513-SW2#sh power
system power redundancy mode = combined
system power total =     6325.20 Watts (150.60 Amps @ 42V)
system power used =      2214.24 Watts (52.72 Amps @ 42V)
system power available = 4110.96 Watts (97.88 Amps @ 42V)
                        Power-Capacity PS-Fan Output Oper
PS   Type               Watts   A @42V Status Status State
---- ------------------ ------- ------ ------ ------ -----
1    WS-CAC-4000W-INT   3795.12 90.36  OK     OK     on
2    WS-CAC-4000W-INT   3795.12 90.36  OK     OK     on
                        Pwr-Allocated  Oper
Fan  Type               Watts   A @42V State
---- ------------------ ------- ------ -----
1    WS-C6K-13SLT-FAN2   298.20  7.10  OK
                        Pwr-Requested  Pwr-Allocated  Admin Oper
Slot Card-Type          Watts   A @42V Watts   A @42V State State
---- ------------------ ------- ------ ------- ------ ----- -----
2    WS-X6524-100FX-MM    79.80  1.90    79.80  1.90  on    on
3    WS-X6724-SFP        125.16  2.98     -     -     on    off (FRU-power failed)
6513-SW2#sh power ?
  available        system power available (margin)
  inline           Show inline power status
  redundancy-mode  power supply redundancy mode
  status           show all power status
  total            total power available from power supplies
  used             total power budgeted for powered-on items
  |                Output modifiers
 



6513-SW2#sh power status fa
6513-SW2#sh power status fan-tray
                        Pwr-Allocated  Oper
Fan  Type               Watts   A @42V State
---- ------------------ ------- ------ -----
1    WS-C6K-13SLT-FAN2   298.20  7.10  OK
6513-SW2#sh power status p      


6513-SW2#sh power status power-supply ?
  <1-2>  power-supply number


6513-SW2#sh power status power-supply 1
                        Power-Capacity PS-Fan Output Oper
PS   Type               Watts   A @42V Status Status State
---- ------------------ ------- ------ ------ ------ -----
1    WS-CAC-4000W-INT   3795.12 90.36  OK     OK     on


6513-SW2#sh power status power-supply 2
                        Power-Capacity PS-Fan Output Oper
PS   Type               Watts   A @42V Status Status State
---- ------------------ ------- ------ ------ ------ -----
2    WS-CAC-4000W-INT   3795.12 90.36  OK     OK     on
6513-SW2#sh power status all          
                        Power-Capacity PS-Fan Output Oper
PS   Type               Watts   A @42V Status Status State
---- ------------------ ------- ------ ------ ------ -----
1    WS-CAC-4000W-INT   3795.12 90.36  OK     OK     on
2    WS-CAC-4000W-INT   3795.12 90.36  OK     OK     on
                        Pwr-Allocated  Oper
Fan  Type               Watts   A @42V State
---- ------------------ ------- ------ -----
1    WS-C6K-13SLT-FAN2   298.20  7.10  OK
                        Pwr-Requested  Pwr-Allocated  Admin Oper
Slot Card-Type          Watts   A @42V Watts   A @42V State State
---- ------------------ ------- ------ ------- ------ ----- -----
2    WS-X6524-100FX-MM    79.80  1.90    79.80  1.90  on    on
3    WS-X6724-SFP        125.16  2.98     -     -     on    off (FRU-power failed)



6513-SW2#sh environment
environmental alarms:
  no alarms


6513-SW2#conf t
Enter configuration commands, one per line.  End with CNTL/Z.
6513-SW2(config)#po
6513-SW2(config)#pow
6513-SW2(config)#power en
6513-SW2(config)#power enable ?
  module  specify module


6513-SW2(config)#power enable mo
6513-SW2(config)#power enable module 3
6513-SW2(config)#power enable module 3 ?
 


6513-SW2(config)#power enable module 3
6513-SW2(config)#^Z



6513-SW2#hw-module module 3 re
6513-SW2#hw-module module 3 reset
Proceed with reload of module?[confirm]
% module 3 is operationally off (FRU-power failed)
6513-SW2#

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++


Leo - I have inserted the module ven in Slot 1 and got the same outputs.


But from above outputs ..i could not decided whether it is hardware /power issue




Thanks for your valuable posts!



Regards,

KA.

Leo Laohoo Sun, 03/14/2010 - 22:28
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I'm not saying the slot has failed.  I'm saying that the blade (WS-X6724-SFP) has failed.

Correct Answer
Leo Laohoo Mon, 03/15/2010 - 14:05
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Hi Karim,


Fair enough.  In your "sh power" output you have this line:


3    WS-X6724-SFP        125.16  2.98     -     -     on    off (FRU-power failed)


This line, in my experience, means a power Field Replaceable Unit (FRU) has failed.  Cisco TAC will immediately replace your blade (if, of course, you have a valid service contract).


If my post is helpful or solves your issue, please feel free to rate.  Thank you.

Leo Laohoo Tue, 03/16/2010 - 15:08
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Thanks for the ratings Karim.

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