03-14-2010 11:46 AM - edited 03-15-2019 09:46 PM
Hi team,
Could any one advise me how to enable user login on Cisco IP Communicator 7 soft phone which automatically registered with CUCM 6?
1. I have created a user with pwd, PIN
2. associated it to a phone
when i reset the phones I couldnt see login feature under IP Communicator Services.
Thanks in advance.
03-14-2010 07:42 PM
If this is for EM i'd recommend you to go thru the EM config guide, you need to enable EM on IPC and subscribe it to the EM service.
Otherwise you need to provide a clear explanation of what you're trying to do.
HTH
java
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03-15-2010 08:02 AM
Hi Java,
Thank you for your answer. yes I mean EM.
I have followed the steps for EM service.
I end up with error "
could you advise me how to correct this?
Sanjeev
03-15-2010 10:32 AM
Hi
Try browsing to the URL you have set up for the EM service, but with the device name in place of the ##DEVICENAME## part.
See whether you get an error.
You have also have misconfigured the URL; ensure you have the full thing.
Regards
Aaron
03-15-2010 11:44 AM
Hi team,
Thank you for your support.
I could able to login to phone but no logout or any other options under services.
A message displayed all the time (even after reboot the phone):
"to setup speed dials on your phone please go to https://192.168.0.121/cmusers/showHome.do"
when i tried to login to cisco user options (above URL) , couldnt login.
this end user is part of standard CTI users/CTI secure user/end user groups.
but thank you for your support so far. I am almost there now.
Sanjeev
03-15-2010 11:47 AM
Hi
The second part of the config is that you need to subscribe the Device Profile associated with the user to the Extension Mobility service - this then logs out the user when you select it.
Regards
Aaron
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