Welcome to the Cisco Networking Professionals Ask the Expert conversation. This is an opportunity to learn about installing, configuring and troubleshooting UCCX with Cisco expert Ryan LaFountain. Ryan is a technical and team lead of a Unified Contact Center Express TAC team. He has worked at Cisco for about 3 years as a TAC engineer. He has experience with voice gateways, CallManager Express, CallManager, IP IVR and Unified Contact Center Express and how these integrate to form Cisco’s Unified Communications solution. Ryan is excited about educating folks on Cisco’s Contact Center offerings to help them increase productivity and lower costs in the call center. He has a Bachelor’s degree in Information Science and Finance from Northeastern University in Boston, Massachusetts.
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Ryan might not be able to answer each question due to the volume expected during this event. Our moderators will post many of the unanswered questions in other discussion forums shortly after the event. This event lasts through March 26, 2010. Visit this forum often to view responses to your questions and the questions of other community members.