SPAXXG / Speed dial / Asterisk 1.4

Answered Question

I've configured line keys of the SPA509G and SPA525G to speed dial an EXTERNAL PHONE NUMBER as follow:


fnc=sd;usr=0819522442


The line key LED is green on both phones but unfortuanlty the speed dial is only working with the SPA525G. The SPA509G is doing nothing when pressing the key.


The dial plans for both phones are identical and I can't find any other difference in the configuration. Both phones are on the latest firmware level (7.4.3).


Best regards,

Michael

Correct Answer by nseto about 7 years 3 months ago

I tried with fnc=sd;usr=106 and it works on 525 but not on 504.

So on my 504, I added @$PROXY to the 106 so my 504 has fnc=sd;usr=106@$PROXY and that worked.  I will write up this issue for dev asking why the difference between the 525 and 50x series.  Thanks.

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Loading.
nseto Tue, 03/16/2010 - 09:08
User Badges:
  • Silver, 250 points or more

Please send the config file of both units for comparison, the easiest way to view is by saving in html format.  Using your browser, do a Save As, html.  Just be sure to login as admin/advanced.  All the tabbed pages will be saved.  Also please send a debug log of both units so we can see the difference when the button is pressed.  thanks.

nseto Wed, 03/17/2010 - 09:28
User Badges:
  • Silver, 250 points or more

Difference I see is BLF DNS Enable is yes on the 525 and no on the 50x.

The log doesn't show anything regarding the call.  If changing the above parameter fails, please send a log with SIP Debug Option set to All (located in ext 1) and Debug Level set to 3 (located in system).  Make sure debug server parameter (in system) is used to capture the log.

I've enabled BLF DNS on SPA50xG already, but the behaviour is still the same. The phone doesen't show any reaction when pressing a line key with a SD-Outside config.


After changing the settings according to your instruction I've debugged again. Also I;ve checked the debug server parameter and everything is set correct.


I am attaching the new log file. Since the phone doesen't react at all I wonder if there can be anything in the log file. The phone doesn't show any error and even the screen saver doesen't wake up.

Attachment: 
Correct Answer
nseto Thu, 03/18/2010 - 09:19
User Badges:
  • Silver, 250 points or more

I tried with fnc=sd;usr=106 and it works on 525 but not on 504.

So on my 504, I added @$PROXY to the 106 so my 504 has fnc=sd;usr=106@$PROXY and that worked.  I will write up this issue for dev asking why the difference between the 525 and 50x series.  Thanks.

nseto Fri, 03/19/2010 - 08:31
User Badges:
  • Silver, 250 points or more

I confirmed with dev that the 525 is supposed to also have that @$PROXY as well, but it happened to work without it.  :-)