I tried changing our current Queue annoucement on our IPCC Enterprise system to a new one and followed these steps:
1. Copied the new announcement into the media server using this path:C:\Inetpub\wwwroot\en_us\app\xxx
2. On the AW, started the Configuration Manager, list tools and Network VRU Script list
3. Clicked on the Network VRU Scriptlist and clicked on the add button
4. Filled all necessary fields and pressed the save button
5. Opened the Scrip editor and opened the desired file option
6. Double clicked the Qmusic node and changed with the new annoucement
7. Click on activate
On activating the script with the new announcement, only the welcome message is being played and calls are blocked from reaching the agents. when i reverted to the former script version, calls to the agents are restored.
Please could you help me know why this is happening and possible solution.
Yes, you need to be careful of file permissions under IIS. A simple test with a browser would have shown the same problem - you would not have been able to play the file with Media Player or such.
With this new forum software you can mark your question as "Answered". That will help others who may be in the same boat.
David is asking the right questions.
1. Is the script showing the calls coming out the X port of the Run External Script?
2. Can you point your browser at /en-us/app/foobar.wav">http:///en-us/app/foobar.wav and retrieve the file and play it back with Media Player? Is it in CCITT uLaw format?
3. Check that the NVRU script is still interruptible (not a reason for the error, but worth confirming)
4. What's the IIS lifetime (content expiration) on that directory? Stale the cache on the gateway to force it to get the new file.
The CVP error log will always show details of a bad fetch. Check that file - it's smaller than the CVP log.
It could be a couple of things. What do the CVP logs say? Is the prompt in the right format? How big is the prompt? Can you check IIS logs to see if the prompt is being retrieved?