Change of cvp queue announcment

Answered Question
Mar 15th, 2010

Hi all,

I tried changing our current Queue annoucement on our IPCC Enterprise system to a new one and followed these steps:

1. Copied the new announcement into the media server using this path:C:\Inetpub\wwwroot\en_us\app\xxx

2. On the AW, started the Configuration Manager, list tools and Network VRU Script list

3. Clicked on the Network VRU Scriptlist and clicked on the add button

4. Filled all necessary fields and pressed the save button

5. Opened the Scrip editor and opened the desired file option

6. Double clicked the Qmusic node and changed with the new annoucement

7. Click on activate

On activating the script with the new announcement, only the welcome message is being played and calls are blocked from reaching the agents. when i reverted to the former script version, calls to the agents are restored.

Please could you help me know why this is happening and possible solution.

Thanks,

Nnamdi

I have this problem too.
0 votes

Yes, you need to be careful of file permissions under IIS. A simple test with a browser would have shown the same problem - you would not have been able to play the file with Media Player or such.

With this new forum software you can mark your question as "Answered". That will help others who may be in the same boat.

Regards,

Geoff

David is asking the right questions.

1. Is the script showing the calls coming out the X port of the Run External Script?

2. Can you point your browser at /en-us/app/foobar.wav">http:///en-us/app/foobar.wav and retrieve the file and play it back with Media Player? Is it in CCITT uLaw format?

3. Check that the NVRU script is still interruptible (not a reason for the error, but worth confirming)

4. What's the IIS lifetime (content expiration) on that directory? Stale the cache on the gateway to force it to get the new file.

The CVP error log will always show details of a bad fetch. Check that file - it's smaller than the CVP log.

Regards,

Geoff

Correct Answer by david.macias about 6 years 8 months ago

It could be a couple of things.  What do the CVP logs say?  Is the prompt in the right format?  How big is the prompt?  Can you check IIS logs to see if the prompt is being retrieved?

david

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Correct Answer
david.macias Mon, 03/15/2010 - 05:13

It could be a couple of things.  What do the CVP logs say?  Is the prompt in the right format?  How big is the prompt?  Can you check IIS logs to see if the prompt is being retrieved?

david

Correct Answer

David is asking the right questions.

1. Is the script showing the calls coming out the X port of the Run External Script?

2. Can you point your browser at /en-us/app/foobar.wav">http:///en-us/app/foobar.wav and retrieve the file and play it back with Media Player? Is it in CCITT uLaw format?

3. Check that the NVRU script is still interruptible (not a reason for the error, but worth confirming)

4. What's the IIS lifetime (content expiration) on that directory? Stale the cache on the gateway to force it to get the new file.

The CVP error log will always show details of a bad fetch. Check that file - it's smaller than the CVP log.

Regards,

Geoff

nonyebuchi Mon, 03/15/2010 - 05:54

Thanks David for your feedback. The prompt is in the right format: bit rate: 64kbps, Audio sample size: 8 bit, Channels 1(mono), Audio sample rate: 8khz and Audio format: CCITT u-law.

The size is 472kb.

Nnamdi

nonyebuchi wrote:

http client cache memory pool 15000
http client cache memory file 500
http client cache refresh 864000
http client connection timeout 60
http client response timeout 30
ivr prompt memory 15000

They look like normal Cisco defaults.

memory file looks a bit low - I use 600. (this means 600k - larger files are not cached).

I usually max out "ivr prompt memory 16384 files 1000".

That was not my question though. What is the Content Expiration time on the IIS? What does it say in "show http client cache" for this file?

What about the other questions aked? Go back and read them and give me some high quality information.

Regards,

Geoff

nonyebuchi Tue, 03/16/2010 - 01:49

Hi Dave/Geoff,

The announcement is playing now. While reviewing the IIS log, i noticed that i did not not enable the file for IIS user. Once i did that and reactivated the script, everything became fine. I want to thank you guys for your urgent responses and feedback that enabled me pull through.

God bless!

Nnamdi

Correct Answer

Yes, you need to be careful of file permissions under IIS. A simple test with a browser would have shown the same problem - you would not have been able to play the file with Media Player or such.

With this new forum software you can mark your question as "Answered". That will help others who may be in the same boat.

Regards,

Geoff

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