UCCX: Internal vs External callers for AutoAttendant

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Mar 15th, 2010
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UCCX 7.0(1)SR5  connected to CUCM 6.0(1a)


I'd like to update my UCCX Auto Attendant script so that external callers can still hit "0" to get an operator, but internal callers are routed to a different voice prompt/message.  Is there a way for UCCX to determine whether the inbound caller is an internal call or an external call?


Rob

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Tanner Ezell Mon, 03/15/2010 - 11:38
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That depends on your dial plan but generally yes.


Simply collect the ANI information and determine if its internal or

external (does it begin with a 9? is it 4 digits long? etc)


How you determine this information is specific to your deployment but

is generally not difficult.


If you need further assistance let me know.


On Mon, Mar 15, 2010 at 1:36 PM, rgates

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