I've UCCE 7.5 setup, agents login via IPPA. When the Agent doesn't answer the call in specified number of seconds, he goes into not ready mode. I want to disable this and let the agent be in Ready mode after Ring No Answer. Its OK to let the call be abandoned on RONA kicks-in, the requirement is to disable the putting agent to "Not Ready" option. I checked but couldn't find anything in Agent Desk Setting.
Can someone pl comment on this.