I have a problem with external calls not being redirected when the call comes from an external that begins with a certain prefix on teh ANI.
The call path goes PSTN - VGW - UCM SUB - UCCX.
To give you info this should be redirected to a auto attendant on unity but it just hits the fourth option unsuccessful.
If i change it to match an internal ANI and test it works.
What trace and log do i look at to see the call coming in from the UCM and what is happening with it why this is failing when it trys to redirect a call coming from external?
I have also attached my script.
Thanks for the help.