Problem with redirect script when calling from external - UCCX

Unanswered Question
Mar 16th, 2010

Hi,


I have a problem with external calls not being redirected when the call comes from an external that begins with a certain prefix on teh ANI.


The call path goes PSTN - VGW - UCM SUB - UCCX.


To give you info this should be redirected to a auto attendant on unity but it just hits the fourth option unsuccessful.



If i change it to match an internal ANI and test it works.


What trace and log do i look at to see the call coming in from the UCM and what is happening with it why this is failing when it trys to redirect a call coming from external?


I have also attached my script.


Thanks for the help.


Kev

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