Wireless Phone continues to ring after call is answered on another device

Unanswered Question
Mar 16th, 2010

CUCM 7.1(3)

Phone Load: CP7921G-1.3.3, CP7925G-1.3.3, cmterm_7920.4.0-03-02

I have a location with several wireless devices (7920, 7921 and 7925s).  All wireless devices share the main line number's extension as the primary line with multiple desk phones.  The users have been reporting that occasionally when an inbound call is answered on a desk phone the wireless device continues to ring.  They have to resort to removing the battery from the phone to stop the ringing.  A bug crawl has not turned up much at this time.  Has anyone see this before?

Thank you for your time,

Melissa

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