Is is possible to change the calling name prior to transfering the call to an extension. We are in the process of changing our script to send some calls to non agents and we could like for them to be able determine from the Calling Name what the call is for.
Not sure if you can do it via scripting (anyone?) but the other solution would be to set up a CTI Route Point with a recognizable name (e.g. 'Department 1'). Forward that to the hunt pilot, and then send your calls to the CTI RP.
Call should then show up as 'Forward for Department 1'.
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