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Adjust Wrap-Up Code Timing

uzzislx03
Level 1
Level 1

‎03-16-2010 08:14 AM - edited ‎03-14-2019 05:26 AM

We have agents that currently have 20 seconds to enter wrap up data before going into Not-Ready.  I've searched hi and low but can't seem to find where I can adjust this timer.  Any help much appreciated.  Running UCCX 7

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uzzislx03
Level 1
Level 1

‎03-16-2010 08:15 AM

Sorry, I mean 20 seconds before they go BACK into Ready state...

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Matthew Hammitt
Cisco Employee
Cisco Employee

‎03-16-2010 08:28 AM

edited - misread version - apologies

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Aaron Harrison
VIP Alumni
VIP Alumni

‎03-16-2010 08:32 AM

Hi

Wrap time is a property of the Contact Service Queue in UCCX - In AppAdmin go to Subsystems/RmCm, click on Contact Service Queues, click on the queue name, change the wrap time, hit next, then update.

Regards

Aaron

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Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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