Unity Conn, Personal Key Assignmnet

Answered Question
Mar 16th, 2010
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In unity Conn is it possible for a

End User Voice mail box to add a Key assignment. so if I created my voice mail messge and in the end said "press 1 to contact the front desk". Is this possible and what is this called so I can find it.


Thank you.

Correct Answer by David Hailey about 7 years 3 months ago

Yes, it is possible and quite simple to set up.  Just remember, the user has to announce the option so the caller knows about it.  Go to the User > Edit > Caller Input.  From there, you choose the digits that are options and set the transfer option for when that key is pressed.


It's called Caller Input options in CUC.


Hailey


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Correct Answer
David Hailey Tue, 03/16/2010 - 08:46
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Yes, it is possible and quite simple to set up.  Just remember, the user has to announce the option so the caller knows about it.  Go to the User > Edit > Caller Input.  From there, you choose the digits that are options and set the transfer option for when that key is pressed.


It's called Caller Input options in CUC.


Hailey


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Neal haas Tue, 03/16/2010 - 08:48
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Yes, that is it. I am blind as a bat today. I think its going to be a long one.


Thanks

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