we set up some scripts in UCCX 7.0.1 with access to c:\program files\wfavvid. These scripts (holiday scripts & webpages for customer based call routing) which are xml-Files are stored on the files system, changed by web-interaction and read by some UCCX-scripts.
As far as I know in UCCX 8 there will be no more file access. Is there a possibility to bring these scripts to part of the filesystem in UCCX 8 Server? Or should we transfer all scripts (even holiday scripts) from xml-files to txt-files and bring them in the document-store on UCCX? One problem of the document store is that we have no web-interaction with this store so customers could not change the files via a web page.
We have an Enhanced Version of UCCX.
Thank you very much
In that case I guess I would be considering two options:
1) Switch from a web page for management to an IVR-based management - set up a script which allows them to dial in, and select changes. Probably only appropriate for simple-ish setups (i.e. selecting from several different types of routing from a menu or programming a divert-to number etc).
2) Move the web page off box to a separate server, and have the UCCX server get the information from that server.... You can do this by using a 'create URL document' to set up the URL, then do a 'create xml document' to pull back the file from the URL. I believe this should work in Enhanced as it's a document step rather than a HTTP contact step...
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