I've been trying to get the 7916 working properly with a 7965 phone. I've referenced here http://https://www.myciscocommunity.com/thread/7470 and followed the link given within. I've tried to remove the phoneload from flash and then reload it. However at this time the zipped file only creates the directory of flash:/phone/7916, no file is actually loaded. I don't know where else I can come up with the file that is needed and am hoping someone can help me get a hold of it. I'm not certain that is the underlying issue, as the buttons have previously been configured and operate as expected. The problem is I haven't for the life of me been able to get the labels to come up for the buttons. It just sits there with a blue screen. I've previously checked everything in the doc before removing the file. I removed it without realizing it would be difficult to find a loadable copy. The only thing I could find left to do was see if it was corrupted somehow by installing a fresh one. Also I was going to give a go of the last command referenced here http://www.myciscocommunity.com/thread/2706. the telephony service command. Any help on all of this is greatly appreciated.