03-17-2010 10:34 AM - edited 03-21-2019 02:19 AM
I've been trying to get the 7916 working properly with a 7965 phone. I've referenced here http://https://www.myciscocommunity.com/thread/7470 and followed the link given within. I've tried to remove the phoneload from flash and then reload it. However at this time the zipped file only creates the directory of flash:/phone/7916, no file is actually loaded. I don't know where else I can come up with the file that is needed and am hoping someone can help me get a hold of it. I'm not certain that is the underlying issue, as the buttons have previously been configured and operate as expected. The problem is I haven't for the life of me been able to get the labels to come up for the buttons. It just sits there with a blue screen. I've previously checked everything in the doc before removing the file. I removed it without realizing it would be difficult to find a loadable copy. The only thing I could find left to do was see if it was corrupted somehow by installing a fresh one. Also I was going to give a go of the last command referenced here http://www.myciscocommunity.com/thread/2706. the telephony service command. Any help on all of this is greatly appreciated.
Thanks
Stephanie
03-17-2010 11:40 AM
So I found the load. I tried that command more specifically I entered
telephony-service
load 7916-24 PHONES/7916/B016-1-0-4.SBN
The file I thought wasn't being uploaded actually was it just ended up at the bottom of the Flash file list. i overwrote it with the different file anyway.
Still nothing.
Any clue as to why the labels wouldn't be showing up on the module. Yes the buttons have been configured via CCA. It defaults the label to the ephone-dn label, good. However once the voice>userextensions page is refreshed the labels are faded out, I assume this is due to them already having the label configured for the dn's. I'm at a loss here. Any thoughts?
Stephanie
03-17-2010 11:57 AM
Could the problem be something here?
dir flash:/phone/7916
165 -rw- 166179 Mar 17 2010 13:10:24 -05:00 B016-1-0-4.SBN
I noticed this isn't looking the same as what Steve Di Stefano shows his as and I too am running 8.0.0
03-17-2010 12:28 PM
I also just tried
UC540#cd 7916
%Error in getting status for flash:/7916 (File not found)
03-17-2010 01:30 PM
Stephanie,
You know what....I no longer have tftp server statements or flash files for my system either????
I think I am going crazy :-(
But we should since they are in the default config:
7914, 7915 and 7916's tftp statement and telephone-service load
CLIS are there in default config
tftp-server flash:/phones/7914/S00105000400.sbn alias S00105000400.sbn
tftp-server flash:/phones/7915/B015-1-0-4.SBN alias B015-1-0-4.SBN
tftp-server flash:/phones/7916/B016-1-0-4.SBN alias B016-1-0-4.SBN
telephony-service
load 7914 S00105000400
load 7915-12 B015-1-0-4
load 7915-24 B015-1-0-4
load 7916-12 B016-1-0-4
load 7916-24 B016-1-0-4
BTW, the sidecar Power must be applied (same as phone brick) and connect sidecard to phone and enter ephone type CLI as well:
ephone-6
type 7961 addon 1 7914
restart
This help?
03-17-2010 01:51 PM
Well, I launched Phone Load manager and saw whaty I didnt have them :-)
I am adding them now..... try this too.... this way there is no CLI hacking required...
03-17-2010 02:42 PM
I had originally tried that. I didn't realize they made it there all the way because it added the directory of 7916 in the area with the rest of the phones directory, but stuck the actual file at the bottom of the flash file list. So yes CCA works... I've gone ahead and deleted and readded it through CCA,
You stated type 7961 addon 1 7916... the module is on a 7965. Would this be my problem? It's set for type 7965, otherwise my case is the same.
Thanks for your help
Stephanie
03-17-2010 02:56 PM
I use a 7914 on a 7961 so my ephone command is different than yours on purpose. I just dont have a 7916. 7916 is compatible with your phone model per http://www.ciscosystems.lt/en/US/prod/collateral/voicesw/ps6788/phones/ps379/data_sheet_c78-468673.html, so good there...
You know what I think? I think the phone load needs to be in the sub directory and I saw the error you had pointing to the flat flash directory a few posts above...
If you let CCA add the phone load, it should tuck it away into the sub directory flash:/phones/7916 and then the tftp server statements should state the same, and the load statement in telephony -service should use the alias....
You doing all that so i
Doe it look like this?
UC540#sh run | inc 7916
tftp-server flash:/phones/7916/B016-1-0-4.SBN alias B016-1-0-4.SBN
load 7916-12 B016-1-0-4
load 7916-24 B016-1-0-4
UC540#dir flash:/phones/7916
Directory of flash:/phones/7916/
203 -rw- 166179 Mar 17 2010 16:03:00 -05:00 B016-1-0-4.SBN
And you do have the power cord, right?
Steve
03-17-2010 03:03 PM
That's exactly what I show. And yes pwr cube 3 is plugged in.
Stephanie Heidemann
03-17-2010 03:08 PM
Then why isnt yours working? :-)
OK, Here is my ephone CLI.
ephone 12
device-security-mode none
video
mac-address 001A.A136.CF24
ephone-template 16
username "SevenSixtyone" password 12345
type 7961 addon 1 7914
button 1:18 2m13 12w12 14m15
button 16m14
Show us yours, and your debug tftp events please....
03-17-2010 03:19 PM
Well mine shows
ephon 6
device-security-mode none
video
mac-addres ***
ephone-template 16
but then that's what they all say, however under
show ephone 7965, where I can see what's going on I don't see 10.1.1.13 * 52508 7965... nothing about the module 7916.I did add the statement type 7965 addon 1 7916-24. Also the buttons like I said are configured, and working. They just won't label, only a blue screen.
Stephanie
03-17-2010 03:27 PM
I dont see the "type 7965 addon 1 7916-24"?
Its getting well past yabba dabba dooo time here in RTP, so if you leave me 'debug tftp events' i can look tomorrow or someone can help, but I am seeing a missing type in your ephone and it wont work for sure without that first....
Happy St. Patrick's Day,
Steve
03-18-2010 02:44 AM
Hi SHeidemann,
If you used CCA then it would have placed in there all the appropriate lines of codes such as the following:
tftp-server codes for both the phones and the side cart
directory structure on the Flash and the files to suit in their respective folders
telephony-service entries
You will then need to specify the type in the ephone section and also add the addon command as well.
Its getting well past yabba dabba dooo time here in RTP,
I need to find this yabba dabba dooooooo time, it sounds like an interesting place to be :)
I found the most unusual thing the other day, a flash card that would not allow files to be loaded up on it, if you used a card reader, placed the files in their folders and then put the card in the UC it would need see those files, this is the first time i have ever seen such as thing.
If i do not use CCA i then take the card out, and i do a complete file dump, i always have a flash card directory on my system with up-too-date files on it so i can easily do a quick file dump, i also make sure the corrosponding tftp-server and telephony-service commands are in a txt file so i can quickly do a txt dump as well.
We all have to learn some of the more nifty tricks, but the key is to make sure that all your commands originate from a CCA install, this way they are the same and consitant all the time.
Cheers,
David.
03-18-2010 08:05 AM
Thanks for the reply,
I'm afraid that I've been keeping in line with the CCA and it is not resolving my issue. I've watched the debug tftp and can see the 7916 file request and sent then completed successfully. I'm not quite sure how to capture the debug as I've been working remotely. I'm going back on site today. I figure I will grab the expansion module and see how it tests out else where. I've made the statement type 7965 addon 1 7916-24. Is there any other way of applying a label to a button. The label is configured on the dn that is mapped to the buttons. The buttons are monitor buttons, and they light up when the monitored line is in use, but there is no label. What would prevent the label from displaying?
Baffled
Stephanie
03-18-2010 02:29 PM
Buttons are created and assigned using CCA's COnfiguration drawer: Telephony:VOice:User extensions. You select the phone. It appears at the bottom (it auto detects just the phone), you click the arrow to open the drop down. You select the phone with the side car. Then the buttons appear to label and assign.
Apply and save.
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