I was told that the caller id information cannot be passed thru to the CUE, so that when voice mail is delivered to the inbox it shows name and number. I don't understand why this would not work since it it passes the number just fine. user see unknown caller in there mail box with the number. can someone shed some light on this. thanks we are using a UC520, CME 7.1 and, CUE is version 7.0.3. Thanks in advanced for the info.