Picking up first line appearance even when phone is ringing

Audy Bautista · ‎03-17-2010

UC560. I have a few phones setup with multiple ephone-dns with multiple DIDs. How can I setup my 7960 phone so that if line 3 is ringing (for example) or no matter what line rings, when I pick up my handset, it always defaults to picking up line 1. In other words, I always want my handset to pickup line 1 at all times. Is this possible? Thanks.

Marcos Hernandez · ‎03-20-2010

This is not possible, unless the DN assigned to button 3 is shared with the DN assigned to button 1. You can auto select a line when going off hook (to get dialtone), but not when an inbound call hits the phone. I have been thinking about your request and I can't really understand why you would want that.

Marcos

Audy Bautista · ‎03-24-2010

Client wants it this way because there have shared lines on their phones where they want to see the lines ring, but they want to be able to pickup dial tone for line one even if the other shared lines ring. Is there any way around this?

Steven Smith · ‎03-25-2010

You can do this.

Under an ephone...

auto-line 1

This assumes that button 1 is the one that you want to go offhook on. To answer a ringing line, you must press answer or the ringing line button.

http://www.cisco.com.kz/en/US/docs/voice_ip_comm/cucme/command/reference/cme_a1ht.html#wp1031297

Audy Bautista · ‎03-25-2010

This is exactly what I was looking for. Tested and resolved my issues. Thank you Steven!!