03-17-2010 04:49 PM
Hi, all,
I installed my CSACS-1120 appliance running ACS 5.0, added a user and pointed a device to this ACS server.
When the "Change password on next login" option is unchecked, the user logs in to the device fine.
But when that option is chcked, I get this on the device:
username:userid
password:
Password:
% Authentication failed
On the ACS Monitoring and Reports tool, I get these:
7:15:40.706 PM | 13030 TACACS+ authentication request missing a User name | |||||||||
7:15:38.683 PM | 13031 TACACS+ authentication request missing user Password | userid |
Any idea why?
(And why this thing keeps telling me: "You can not post a blank message. Please type your message and try again." -- Obviously this message is not blank! I'll keep typing stuff here till it is accepted.)
Are we there yet?
Solved! Go to Solution.
03-18-2010 08:19 AM
Hi,
I just recreated this issue on my lab and the issue is with ACS 5.0 it looks like there is a bug on ACS 5.0 that cause this issue.
I tried with the same aaa client but with a ACS 5.1 and I get the prompt for change the password.
This is a know issue on ACS 5.0.
Thanks,
03-17-2010 04:51 PM
The trick to get a posting through seems to be marking everything with Ctrl-A, [Edit] cut everything out with Ctrl-X, [/edit] then posting everything back with Ctrl-V.
I have to do that little dance here again. By the way, I am using Firefox 3.6 on Windows XP -- If anyone at Cisco cares.
03-17-2010 05:47 PM
I can't comment on the ACS issue, but I would encourage you to submit feedback if CSC is giving you a problem. I will also pass this thread on to the CSC admins. I have had some issues on and off with Epiphany and Camino, but never what you describe.
03-18-2010 05:20 AM
Thanks, Joe, you have been the most helpful to me on these forums.
03-18-2010 05:50 AM
that's funny; Yesterday, I just read your comment about "You can not post a blank message...." when I tried to post a message to a thread and did get the exactly same message...
I am not sure what solved it at the end but I observed 2 things:
- I was behind a proxy and shortly after this message a pop-up from firefox requests to authenticate with the proxy again
- the window for posting the message was open for a while and before I could finally send the message I had to login to the forum again;
on the "old" forum I had sometimes problems posting a message, so now I usually write my postings in an editor and copy it into the window...
03-18-2010 06:01 AM
Good observations!
I am also behind a pair of Cisco IronPort devices that function as proxy/filtering devices.
I never have to login to the forums again. I only had to do the Ctrl-C, Ctrl-X, Ctrl-V sequence -- seems to work every time.
03-18-2010 06:57 AM
so perhaps it is a timing issue with the window you opened to post a message?
If this is continuously happening I think it would be easiest to contact the CSC team by using the "Feedback" option on the top of the page...
... but all this does not help with your original problem regarding ACS and I cannot help you with this as I have no system to test.... :-(
03-18-2010 08:19 AM
Hi,
I just recreated this issue on my lab and the issue is with ACS 5.0 it looks like there is a bug on ACS 5.0 that cause this issue.
I tried with the same aaa client but with a ACS 5.1 and I get the prompt for change the password.
This is a know issue on ACS 5.0.
Thanks,
03-18-2010 08:24 AM
I ended up openning a TAC case. The engineer on the case was very responsive. He quickly reproduced the problem and told me that I had to upgrade to ACS 5.1.
Now my gripes: The support engineers are good in this case. But how did a software bug like this get through in the first place? I know software always have bugs. But this just seems to suggest software QA at Cisco is some kind of leisure affair. Cisco's hardware quality is top notch. But software is a completely different story.
04-25-2011 09:28 AM
Does anyone know the bug ID for this issue? I can't seem to find it using bug toolkit.
Thanks
Mike
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: