Inventory Collection Fails for 6500 Switches having IOS 12.2.(33) SXI1

Unanswered Question
Mar 17th, 2010


Inventory collection fails for the Core switches in the network. We are using Cisco 6504-E series switches in VSS as core & 6509-E in VSS as distribution switches, both having the iOS 12.2 (33) SXI1.

Kindly look into this.

I am using LMS 3.1. The sub-modules versions are listed below:

NameVersionLicense StatusSize
CiscoWorks Common Services3.2.0LicensedNot applicable
Campus Manager5.1.0Purchased5000
CiscoView6.1.8LicensedNot applicable
CiscoWorks Assistant1.1.0LicensedNot applicable
Device Fault Manager3.1.0Purchased5000
Internetwork Performance Monitor4.1.0Purchased5000
Integration Utility1.8.0LicensedNot applicable
LMS Portal1.1.0LicensedNot applicable
Resource Manager Essentials4.2.0Purchased5000
I have this problem too.
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Fernando Segura Thu, 03/18/2010 - 09:12

I had the same problem. Looking at the log i saw that VSS Switch has a lot of information to send and SNMP time out. I solved it increasing the SNMP timeout to 30 seconds.


Joe Clarke Fri, 03/19/2010 - 11:15

You are seeing CSCsx58694.  This bug is fixed in LMS 3.2.  After you upgrade, you will need to make sure your RME SNMP timeout for your SXI devices is 10 seconds.  Then inventory collection will succeed.

acharyr123 Fri, 03/19/2010 - 11:47


I have LMS 3.1..Is this bug valid 12.3 (33) SXI?? Do I need to upgrade to LMS 3.2 from 3.1?? Whether any patch available to fix this issue in LMS 3.1??

Kindly suggest.



Joe Clarke Fri, 03/19/2010 - 11:51

The recommended fix is to upgrade from LMS 3.1 to 3.2.  There is a patch for 3.1 from TAC, but it was not a fully-tested patch.


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