cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
435
Views
0
Helpful
2
Replies

Retrive CallType after deletin it

mohamed-gheta
Level 1
Level 1

Dear Friend,

May I ask how to retrive calltype report or query database from HDS if I permantatly deleted the calltype from AW?

Appreciate your usual support,

Regards,

Mohamed Gheta

2 Replies 2

geoff
Level 10
Level 10

To ensure data integrity, deleting a call type cannot affect historical information.

However, if you have deleted the call type and permanently flushed it you cannot easily know what was the primary key (call type ID) of the call type you deleted. If you can look back at some old paper reports you may see the call type ID written somewhere (a number greater than 5000). If you can find it, you may be able to construct the SQL query required to get the Call Type Half Hour etc reports from the HDS.

Regards,

Geoff

Dear Geoff,

Thanks so much for your swift answer, really it is valuable idea, I will try to get old report and query to over SQL

Have a nice day,

Regards,

Mohamed Gheta

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: