I have setup ICM 7.0 Sprawler in lab environment.
I can login agents successfully , Agents receive calls via Route point etc. but unfortunately, the database tables like t_Agent_Skill_Group_Real_Time , t_Agent_Skill_Group_Real_Time (AWDB ) are not updating.
Please can anyone advise what checks I can do to find out the issue? I checked the services windows for any errors but couldn’t see any relevant info .
That name can be absolutely anything - just make them match up. When you create the AW and it asks you for a site name, enter FOOBAR and then make the Agent Distribution the same.
The default install of the AW initialises this field to the name of the box. If you use that in the Agent Distribution Site Name, it will align.
I'm not certain that this is the solution, but you should have these match. Look at the Pre-Installation Planning Guide on page 10-5 to get an explanation of "Admin Sites".