cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
1652
Views
0
Helpful
2
Replies

Outbound WrapUp Codes

uzzislx03
Level 1
Level 1

I have a good grasp on wrap-up codes for calls that are presented to agents, but supervisors are wanted to get data on outbound calls.  How can I present wrapup codes to agents on outbound calls?  Thanks!

2 Replies 2

Nathan Luk
Level 1
Level 1

Hi,

Are you talking about UCCE or UCCX? If you are talking UCCE, you can do this fairly easily by just enabling wrap codes in CAD admin (if you are using CAD) and then setting the "Work mode on outgoing" to "Required" in the Agent Desk Settings.

For UCCX you might be out of luck from memory I don't think there is any way to turn on wrapup codes for outbound calls, only inbound? Haven't tested this though.

EDIT: For UCCX if they do a lot of outbound work you could use the outbound dialer which would present wrapcodes

Cheers,

Nathan

Nathan -

Thanks for the reply.  We are using UCCX.  Thanks for the heads up.

Tim

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: