Traceback messages on Cisco ISR 2800 router

ryabutler · ‎03-18-2010

Can someone provide input on what these Traceback messages are and how they are caused:

*Mar 15 23:07:57.250: %SERVICE_MODULE-4-WICNOTREADY: Unit Serial0/1/0 not ready for next command -Traceback= 0x41173B5C 0x40371894 0x40371928 0x40371CE0 0x40372794

0x40369AF0 0x40382908 0x4037FEB4 0x4037FF80 0x41EF56B4 0x41EF95E4 0x41EEA51C 0x41F12B00 0x42183F44 0x42183F28
*Mar 15 23:08:00.250: %SERVICE_MODULE-4-WICNOTREADY: Unit Serial0/1/0 not ready for next command -Traceback= 0x41173B5C 0x40371894 0x40371928 0x40371CE0 0x40372794

0x40369AF0 0x40382908 0x4037FEB4 0x4037FF80 0x41EF56B4 0x41EF95E4 0x41EEA51C 0x41F12B00 0x42183F44 0x42183F28
*Mar 15 23:08:03.250: %SERVICE_MODULE-4-WICNOTREADY: Unit Serial0/1/0 not ready for next command -Traceback= 0x41173B5C 0x40371894 0x40371928 0x40371CE0 0x40372794

0x40369AF0 0x40382908 0x4037FEB4 0x4037FF80 0x41EF56B4 0x41EF95E4 0x41EEA51C 0x41F12B00 0x42183F44 0x42183F28
.... and so on.

We recieved this for one of our routers. Rebooting it worked, so it's likely a software bug and we will upgrade the IOS soon, but I would like to understand what these log messages.

Thanks in advanced!

Giuseppe Larosa · ‎03-18-2010

Hello RyaButler,

the only meaningful message for human beings is :

%SERVICE_MODULE-4-WICNOTREADY:

this means the WIC is not considered usable.

Tracebacks are low level messages that only IOS developers can decode with their tools. As you noted this should be a SW bug if the card works.

Hope to help

Giuseppe

Leo Laohoo · ‎03-18-2010

Or the WIC is not seated properly or s_c_r_e_wed in properly.

bret · ‎10-02-2011

this is an old post, but wanted to add a comment. I had this same exact issue in my router logs and was not able to confirm if it was seated right or not. I ran a clear service-module serial 0/2/0. This command restarts the card and then loads the software again for the card. The state of my card before running the clear service-module was up/down. after running the command the card went down/down then up/up. Thought this would be useful info the next guy.

mmason221 · ‎02-07-2013

CSCsw63356 is identified in the 38xx chassis, but rather confident 28xx bug as well.

mmason221 · ‎02-07-2013

CSCte08720

Symptoms: %SERVICE_MODULE-4-WICNOTREADY: Unit Serial0/0/0 is not ready for next command, "show service-module" counters are not accessible. In some cases the interface will remain down/down.

Conditions: This symptom occurs when HWIC-1DSU-T1 or WIC-1DSU-T1-V2 is installed on a system that is running one of the following Cisco IOS Releases: 12.4(20)T4, 12.4(22)T3, 12.4(24)T2, 15.0(1)M2.

Workaround: There is no workaround.

Jason Hendrix · ‎07-10-2013

Had same issue on a 2821. Upgraded IOS and no issue since.

Jul 2 21:04:06.193: %SERVICE_MODULE-4-WICNOTREADY: Unit Serial0/2/0 not ready for next command, -Traceback= 0x40421500z 0x404215B0z 0x40422820z 0x40422A64z 0x40423488z 0x404183ECz 0x405F7D68z 0x405F7784z 0x4042B274z 0x4042B394z 0x42EA5F80z 0x42EAB578z 0x42E99398z 0x42EC7930z 0x430C3E20z 0x430C3E04z

XXXiR01#show flash:
-#- --length-- -----date/time------ path
1 57973000 Dec 06 2012 16:26:34 c2800nm-spservicesk9-mz.151-3.T4.bin <-- new IOS

42 50862412 Jan 14 2010 17:40:08 c2800nm-spservicesk9-mz.124-24.T2.bin <-- old IOS

show hardware
Cisco IOS Software, 2800 Software (C2800NM-SPSERVICESK9-M), Version 15.1(3)T4, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2012 by Cisco Systems, Inc.
Compiled Thu 24-May-12 01:38 by prod_rel_team

ROM: System Bootstrap, Version 12.4(13r)T, RELEASE SOFTWARE (fc1)

XXXiR01 uptime is 1 week, 10 minutes
System returned to ROM by reload at 13:01:09 UTC Wed Jul 3 2013
System restarted at 13:03:07 UTC Wed Jul 3 2013
System image file is "flash:c2800nm-spservicesk9-mz.151-3.T4.bin"
Last reload type: Normal Reload