How to change IP of a CUxAC server?

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Mar 18th, 2010
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Hi all

Anyone know how to change the IP address of a CUxAC server without a rebuild and re-license?

Applicable to CUEAC, CUBAC and CUDAC, when you change the IP the service fails to start and you cannot get access to the config through webdamin, probably get into the DB and change there but anyone know how?



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Tommer Catlin Fri, 03/19/2010 - 07:48
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Thats a new one for me.   You would probably ask TAC for this... but I assume you would have to rebuild the box.  Unless they have a hidden utility like in UCCX (doubt it) where you can update the IP address.

In ARC, its pretty tightly tied to the hostname and IP address for doing local calls to the SQL database.   You could try to update the host file with the old IP address, but thats only a band-aid.

Aaron Harrison Fri, 03/19/2010 - 08:01
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Well - in my experience of ARC there are a few places to look (all ARC Enterprise here, I've not looked at the Cisco rebranded ones).

Db.config (I think, in the app fodler in program files - this stores the links between the Admin tool and the config DB).

Registry (HKLM/Arc Solutions//)

Any DSNs

The config DBs themselves are pretty transportable on the Enterprise product - you can pull one from another server, load it up and as long as the DNs etc are OK it can start.

I really couldn't advise on the rebranded consoles, so would concur that you want to speak to TAC.


abcronin Sun, 03/21/2010 - 12:52
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Hi Guys

You are right there are some registry settings that needed changing, I posted the same question on the ARC forum and got the below response:


Chances are you just missed one or two of the Registry settings,

Please check the following locations to see if they are configured by IP  so you know what to change next time;

HKEY_LOCAL_MACHINE\SOFTWARE\Arc Solutions\Call  Connect\Configuration\Defaults -


HKEY_LOCAL_MACHINE\SOFTWARE\Arc Solutions\Call Connect\Configuration  Database -


HKEY_LOCAL_MACHINE\SOFTWARE\Arc Solutions\Call Connect\Defaults -

CTI Server Name
Last Connected Server
Presence Server Name
Server Name

HKEY_LOCAL_MACHINE\SOFTWARE\Arc Solutions\Call Connect\LDAP Synchronize Server\CT Connection\Primary -

Server Name

HKEY_LOCAL_MACHINE\SOFTWARE\Arc Solutions\Call Connect\LDAP Synchronize Server\Defaults -

Server Name

HKEY_LOCAL_MACHINE\SOFTWARE\Arc Solutions\Call Connect\Logging Database - 


Also the following file;

C:\Program Files\Cisco\Utilities\Config.db

this will contain two lines similar to;

ATTCFG, Configuration DB, <>,sa ,<>
ATTLOG, Logging DB, <>,sa ,<>

Also check to see if IP is being used here.

as a recommendation i would advise using Hostname as this is a lot less likely to change.

an official document on this procedure is currently being worked on so look out for this in the future.

Aaron Harrison Sun, 03/21/2010 - 13:07
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Thanks for posting back the info.. good to hear it's fairly similar to the product I'm used to!



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