Multiple MoH files IPCC CTI Ports

Answered Question
Mar 18th, 2010

Is there a way to specify which MoH file to play within the IPCC script?


I need to be able to Accept the call and while searching for an Agent play a ringback wave file. After a predetermined amount of time play a recorded message which can just be a step in the scipt, but I then need to play a different MoH file with actual music.


I know that I can change the MoH for all CTI ports associated with IPCC but have not figure out a way to change the MoH file that is supposed to be played depending on what point in the script the call is at. Thank you in advance.


Ryan

Correct Answer by William Bell about 6 years 11 months ago

I may not be following you here, but I will try. 


If I follow, you are looking to do the following:



1. Accept call

2. Play ringback (using moh)

3. Do some workflow

4. Play message (using play prompt)

5. Play music on hold using the CUCM MoH server and audio source file



If this is indeed your script flow, then you may consider the following:


1. Accept call

2. Start ring back loop:

:RingbackLoop

play prompt "ringback"

do some workflow  (item 3 from above)

if goto NextStep

Delay sec

goto RingbackLoop


:NextStep

play prompt "message"

queue caller

Call Hold  (this will engage CUCM MoH)


etc.



HTH.


Regards,

Bill

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Overall Rating: 5 (3 ratings)
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Correct Answer
William Bell Thu, 03/18/2010 - 21:07

I may not be following you here, but I will try. 


If I follow, you are looking to do the following:



1. Accept call

2. Play ringback (using moh)

3. Do some workflow

4. Play message (using play prompt)

5. Play music on hold using the CUCM MoH server and audio source file



If this is indeed your script flow, then you may consider the following:


1. Accept call

2. Start ring back loop:

:RingbackLoop

play prompt "ringback"

do some workflow  (item 3 from above)

if goto NextStep

Delay sec

goto RingbackLoop


:NextStep

play prompt "message"

queue caller

Call Hold  (this will engage CUCM MoH)


etc.



HTH.


Regards,

Bill

Please remember to rate helpful posts.

Anthony Holloway Fri, 03/19/2010 - 08:13

To add on to Chuck Liddell's comment, you cannot switch the MOH source in the middle of a script.


I know that's not Chuck Liddell, but doesn't he look strikingly similar?

William Bell Fri, 03/19/2010 - 08:25

Nice.  I give you 5 for making me laugh.  Which is a very helpful thing indeed after the week I had.

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