cue editor

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Mar 18th, 2010
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does anybody familiar with cue editor?

i need to know how to change the default system greeting with the custom greeting. as you know that through the cue gui you can create dial by first name - last name or vice versa. then, the system is going to play its default greeting like "please enter the first name followed by last name." i don't like that greeting, does anyone know how to replace that greeting with the custom greeting?

i have been looking on the cue editor, but i don't what parameters or where to locate that greeting.

thank you guys...

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stacy.thompson Fri, 03/19/2010 - 10:09
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I have done this before. It's pretty simple if I am remembering correctly.

In your editor, first build a varible that is a DBN prompt just like you do for your main menu prompts.

Then, on the DBN's - Name To User - right click and go in to properties.   There, go in to the Prompt tab and select "Customize Prompt" instead of "Default Prompt". Then below it you select the prompt you just built in your variables.

Record the DBN prompt like normal and upload it on to the AA where you need it.

Hope this helps. If needed, I can email you my script .aef file to "See" what I mean.


stacy.thompson Fri, 03/19/2010 - 12:21
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I sent you an email describing all of it...  let me know if you don't see the email!

Tedy Nugroho Fri, 03/19/2010 - 14:29
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hi stacy,

thanks, for some reason my script flow is giving me an error when it tries to dial by name. it gets to the option, and it allows me to enter the person's name. but when it tries to reach the extension, it's saying system error and hang up.

any idea?


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