I have installed system CM7.1.3b+UCCX7.0.1SR5+QM2.7(2) and configuration QM for endpoint recording.
I've configured upload setting and QM workflow(I don't create archive workflow) and testing during off-peak hour but not the end of day in workflow.
but voice/screen don't upload to server.
Did I miss somthing in configuration?
If you look in this folder (may be sqm, not qm, can't remember... but definitely in common files) on the client PC:
C:\program files\cisco\common files\qm\recordings\daily
You should see three (two audio and one screen) recording for each call. If you don't then it's not recording.
If you do, then you should also see an XML file.
In that XML file is a date/time after which the recording will be uploaded - this is normally set to the end of your peak period for today. So if your peak ends at 8pm, nothing from today will upload until then. Recordings that don't upload after 8pm (i.e. because the PC was off, or there were too many to upload) will upload at a reduced rate during peak times.
Recordings from tomorrow will upload from 8pm tomorrow, and so on.
The exception to this is if you have Archiving enabled - if you try to play a call from today through that, the audio part ONLY is pulled from the client PC immediately for playback, bypassing the upload schedule.
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