LMS 3.2 CM, data collection stays running forever

Unanswered Question
Mar 19th, 2010

Hi There

I have a customer who has LMS 3.2 Solaris. His CM, data collection, is in a running state for more than two days.

I am almost sure this is a bug, do you have any advice for me please.

I have this problem too.
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Martin Ermel Fri, 03/19/2010 - 04:33

see this thread:

perhaps you are hitting BugId CSCtd49439

CSCtd49439            Bug Details

Data Collection never completes, and UT acquisition  cannot run


Campus Manager Data Collection does  not stop.  It is reported as always
running in
Topology  Services.  Additionally, User Tracking acquisition does not run due
to  XML files
being written.


This will occur if there are any standalone Access Points being  managed by
Manager.  Other devices can also cause this  (e.g. old 1200 series switches).


Filter out standalone Access Points and other affected devices from  Campus
Data Collection
under Campus Manager > Administration  > Data Collection > Exclude Devices.

A patch is available  by contacting TAC.


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