We are running CCm version 6.1.4.
I have enabled the "Call Diagnostics Enabled" service parameter.
CMR records are getting generated. But the following QoS fields are always showing "null" for all calls(internal and external) :
numberPacketsLost , jitter , latency , numberPacketsSent , numberPacketsReceived.
The non QoS fields(such as directoryNum (callingPartyNumber) , directoryNum (finalCalledPartyNumber), pkid) in the CMR are Ok.
Am I missing any config?
Thanks a lot for your help in this issue!!
In the settings of the CAR service (in the database load settings if I recall correctly) there is a check box that says 'Load CDR Only'.
They should really have made it a 'Load CMR' check box... this caught me out once...
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